The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs. The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. Then you can follow the instructions to troubleshoot your Office activation issues.
After downloading, click the downloaded exe file to open the Install dialog. If you are unable to sign in, your log files will not be sent to Microsoft. Click the Download button under Microsoft 365: Use the Microsoft Support and Recovery Assistant to download Microsoft Support and Recovery Assistant on your Windows PC. Note, if you are not signed into the Support and Recovery Assistant when you click Send, you will be prompted to sign in. In all cases, Microsofts official technical support recommends deleting applications using the official Office removal utility from Microsoft - Microsoft. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft.
The only time you would want to send log files from the Support and Recovery Assistant to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. When you run a scenario in the Support and Recovery Assistant, some log files may be created and you will be given an opportunity to send these files to Microsoft. The Microsoft Support and Recovery Assistant works by running tests to figure out whats wrong and offers the best.
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